Frequently Asked Questions
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Do you offer free estimates?
Yes, we offer free, no-obligation estimates for all repairs. You can stop by anytime during business hours.
Can you work with my insurance company?
Absolutely. We have experience working with all major insurance providers and can handle the paperwork, helping you through the claims process for a smooth, stress-free experience.
What types of repairs do you handle?
We offer comprehensive services, including collision repair, frame and unibody straightening, expert painting, dent removal, and more. We’re equipped to restore your vehicle to pre-accident condition, no matter the damage.
How long will the repair take?
Repair times vary depending on the extent of the damage and parts availability. Minor repairs might take a few days, while extensive collision repairs depends on the severity of damage. We’ll provide an estimated timeline during your free estimate.
Will my paint color match exactly?
Yes, we use advanced color-matching technology to ensure a seamless match with your original paint. Our professional paint booths and skilled technicians provide a smooth, factory-quality finish.
Do I Need to Get 3 Estimates?
No law requires you to get more than one estimate. Your only obligation is to take the vehicle to the repair facility of your choice.
Is there a warranty on the repairs?
Yes, we offer a limited lifetime warranty on all repairs to guarantee that our work holds up to our high standards. If any issues arise related to the repair, we’ll take care of them.
Can an Insurance Company Refuse to Work with the Shop of My Choice?
By law, an insurance company cannot refuse your request and must work in conjunction with the shop of your choice. It is in the interest of both parties to get your vehicle repaired and back to you in a timely manner.
Do I have to pay for the repairs upfront?
It depends on your insurance policy and whether your claim is covered. If insurance is involved, we typically work directly with your provider, so you may only need to cover the deductible.
Who Pays the Tow Bill?
Towing costs are typically covered by your insurance if you have roadside assistance or towing coverage as part of your policy. If the accident was the other driver’s fault, their insurance may cover the towing bill as part of the claim. If neither applies, you may need to pay the towing cost directly.
What if I need a rental car?
We can help arrange a rental car if it is covered on your insurance policy, ensuring you have transportation while your vehicle is being repaired.
Can you fix minor scratches and dings?
Yes, we handle everything from minor cosmetic touch-ups to full collision repairs. Whether it’s a small scratch or dent, we can make your car look like new.
Do you use OEM parts?
Whenever possible, we use OEM (Original Equipment Manufacturer) parts to ensure quality, fit, and performance. We’ll discuss your options and get your approval before any work is done.
Should I add Rental Insurance on my Auto Policy?
Yes, Adding rental car coverage to your auto insurance can be a valuable safeguard if your car is in the shop after an accident. For a small additional premium—typically $25–$100 per year—this coverage can save you hundreds in rental fees and provide peace of mind, ensuring you’re not left without transportation during extended repairs.
Check with your insurance carrier for specific details and pricing.
Do you do rust repair?
Sorry, we do not do rust repair. It is not covered by insurance and there is no guarantee that it will not come back.
Can you cover my deductible?
We can help you save on your deductible if there are items on your covered estimate that you do not want fixed. It is insurance fraud if we hide your deductible in your estimate.
What is an OEM Endorsement?
You should talk with your insurance company about an OEM (Original Equipment Manufacturer) endorsement policy where they are only allowed to write for OEM parts, your premiums are a tad higher each year, but in our opinion, it’s worth it.